FAQ

Returns & Exchanges Policy

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At Violet Moda, we carefully inspect our merchandise before it is shipped to ensure that every order meets our quality standards.

Violet Moda accepts returns and exchanges only for verified manufacturing defects, damage, or errors made by Violet Moda. Returns are not accepted for any other reasons.

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1. Eligible Returns

Eligible issues must be reported to Violet Moda within 30 calendar days of delivery.

To qualify for a return or exchange, the item must:

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• Be unworn and unused.

• Be in its original condition.

• Have all original tags attached.

• Be returned in its original packaging, when applicable.

• Not have been washed, altered, repaired, or damaged after delivery.

• Be free from makeup, deodorant, perfume, stains, odors, pet hair, or other evidence of wear.

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Items that have been worn or used are not eligible for return or exchange, even if a defect is subsequently reported.

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2. What Qualifies as a Defect?

A manufacturing defect is an issue that was present when the item was received and materially affects the construction or intended use of the garment.

Examples may include:

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• Significant seam or stitching failure.

• A defective zipper, closure, or fastening.

• Significant manufacturing flaws.

• Damage that occurred before delivery.

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Minor variations in color, texture, pattern placement, or measurements that are consistent with the nature of the garment or manufacturing process are not necessarily considered defects.

Fit and sizing are not considered manufacturing defects. Customers are responsible for selecting the appropriate size using the sizing information provided by Violet Moda.

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3. How to Request a Return

If you receive an item that you believe is defective, damaged, or incorrect, please contact us within 30 days of delivery.

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Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the issue or alleged defect.

• Additional photographs of the item, tags, and packaging if requested.

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Please do not wear, wash, alter, repair, or otherwise use the item before contacting us about a potential defect.

Our team will review your request and may request additional information or photographs before authorizing a return.

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4. Inspection & Approval

All approved returns are subject to inspection once received by Violet Moda.

A return may be denied if the item shows evidence of wear or use, including but not limited to makeup, deodorant, perfume, stains, odors, stretching, removed or damaged tags, alterations, washing, repairs, or other signs that the item was worn.

Submitting a return request does not guarantee approval. Each return is reviewed based on the condition of the merchandise and the circumstances of the claim.

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5. Refunds & Exchanges

If a return is approved because of a verified manufacturing defect, damage, or fulfillment error, Violet Moda may provide:

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• A replacement of the same item, if available;

• An exchange for an equivalent item, if available; or

• A refund to the original payment method.

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For approved returns resulting from a manufacturing defect or an error on our part, Violet Moda will cover the applicable return shipping costs.

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Refunds are generally processed within 7–10 business days after the returned item has been received and inspected. Please allow additional time for your bank or payment provider to post the refund to your account.

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6. Non-Returnable Items

The following items are not eligible for return or exchange except in the case of a verified manufacturing defect or fulfillment error:

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• Worn or used merchandise.

• Washed or laundered merchandise.

• Altered or repaired merchandise.

• Merchandise without its original tags.

• Merchandise showing makeup, deodorant, perfume, stains, odors, or other signs of use.

• Earrings and other hygiene-sensitive accessories.

• Intimate apparel.

• Swimwear.

• Personalized or custom-made items.

• Gift cards.

• Promotional or final-sale items.

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7. Sizing & Fit

We encourage you to carefully review our sizing information before placing your order.

Violet Moda does not accept returns or exchanges solely because an item does not fit as expected, the wrong size was selected, or you have changed your mind after purchase.

If you are unsure about sizing, please contact us before placing your order. We are happy to assist you in selecting the best size.

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Our Commitment

We want you to feel confident shopping with Violet Moda. Our return policy is designed to protect our customers when something genuinely goes wrong while also allowing us to maintain the quality and integrity of our merchandise.

If you have a concern about your order, please reach out to us. We will always review legitimate concerns fairly and do our best to find an appropriate resolution.

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