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Do you offer in-store/curbside pick-up?

Dear Valued Clients,

We hope this message finds you well. We would like to take a moment to address a common inquiry we have been receiving regarding store pick-ups.

Regrettably, we want to inform you that we currently do not offer store pick-up services. We understand that convenience is important to our customers, and we apologize for any inconvenience this may cause.

However, we are committed to providing exceptional customer service and ensuring that your shopping experience with us remains seamless. We continue to offer reliable and efficient delivery options to bring our products directly to your doorstep. Rest assured, our team is working diligently to make your shopping experience as convenient and enjoyable as possible.

If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We are here to help and ensure that your needs are met.

Thank you for your understanding and continued support.

What is my order's ETA if I choose to ship?

 All items shipping from our Florida store usually ship within 2-3 business days from order receipt. You will receive an email confirmation with the tracking and carrier details once the order ships. All other items range from 3-7 business days.

Returns Policy:


At Violet Moda, we strive to provide you with the best shopping experience possible. We understand that sometimes you may need to return or exchange an item, and we are here to assist you. Please take a moment to familiarize yourself with our returns policy:

  1. Eligibility:

    • Returns and exchanges are accepted within 5 days from the date of purchase.

    • The item must be unused, in its original condition, and with all tags and packaging intact.

    • Personalized or custom-made items may not be eligible for return or exchange unless there is a manufacturing defect.

  2. Return Process:

    • To initiate a return, please contact our customer support team with your order details and reason for return.

    • We will provide you with instructions on how to proceed with the return, including the return address.

    • We recommend using a trackable shipping service to ensure that the item reaches us safely.

    • Please note that the customer is responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

  3. Refunds and Exchanges:

    • Once we receive and inspect the returned item, we will notify you of the status of your return.

    • If the return is approved, we will initiate a refund to your original payment method or offer an exchange, as per your preference.

    • Refunds may take 7-10 business days to process and appear in your account, depending on your bank or payment provider.

    • In the case of an exchange, we will ship the requested replacement item once the returned item is received and processed.

  4. Non-Returnable Items:

    • For hygiene reasons, certain items such as earrings, intimate apparel, and swimwear may not be eligible for return or exchange unless there is a manufacturing defect.

    • Gift cards and promotional items are also non-returnable.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us within [number of days] days of delivery, providing clear photos and a description of the issue.

    • We will assess the situation and provide a suitable resolution, which may include a replacement, repair, or refund.

We value your satisfaction and aim to resolve any concerns promptly and fairly. If you have any questions or need further assistance, please do not hesitate to contact our dedicated customer support team.

Thank you for choosing Violet Moda as your preferred fashion destination!

Do you provide International delivery?

We ship all over the continental United States to any port of export of the customers choosing.

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